Refund and Cancellation Policy

Last updated: July 20, 2026

This policy explains cancellation and refund handling for Roofing Companies Florida Partner and Gold digital memberships.

Recurring subscriptions

The plan, price, currency, and billing interval are shown before checkout. By approving checkout, the customer authorizes recurring charges at that interval until the subscription is canceled.

How to cancel

A member may request cancellation through the contact page using the email address and company name connected to the account. A customer may also use any cancellation control made available by the payment provider or card issuer. Do not send a full card number or bank password.

RCF first asks the payment provider to stop the subscription. When the provider confirms cancellation, future recurring billing is stopped, paid benefits end, any Gold city seat is released, and the company keeps its Free directory listing. If the provider rejects or cannot confirm the cancellation, RCF does not silently remove local benefits while billing may continue; support will investigate the unresolved case.

Refund eligibility

Because paid directory benefits are digital and begin after activation, completed subscription charges are generally non-refundable. RCF will review and, when verified, correct or refund:

• a duplicate charge or an amount charged incorrectly;
• a charge processed after a provider-confirmed cancellation;
• an unauthorized charge, subject to identity and payment-provider review;
• a paid entitlement that failed to activate and was not corrected within a reasonable time; or
• a refund required by applicable law.

A lack of homeowner demand, responses, won jobs, or revenue by itself is not a refund basis. Gold pays for the complete stated feature set and routing eligibility; RCF does not guarantee a number of leads or business results.

Gold city activation

A sold-out Gold city should not proceed as a Gold purchase for that city. The member is offered another eligible served city, a no-charge waitlist, or Partner. If a payment is captured but the purchased Gold entitlement cannot be activated, RCF will first correct the activation or provide an appropriate refund.

Requesting and receiving a refund

Use the contact page and provide the account email, company name, payment or subscription reference, charge date and amount, and a short explanation. Approved refunds are returned to the original payment method. They commonly appear within 7 to 10 business days after processing, but the payment provider and customer’s bank control the final timing.

Contact

Questions about cancellation, billing, or a refund can be sent through our contact page. This policy does not limit rights that cannot lawfully be waived.