The Roof Authority

We had a 5-yr warranty but was required to pay for the inspections. When they did the first inspection, there was a wrinkle in an area. The inspector took his knife and made a rip and proceeded to take a picture of it. Our warranty was voided because of a tornado that hit Spanish Lakes, which is over 6 miles away. We had to hire another roofer to repair the problems that was done on the original installation. Whispering Creek does not recommend Roof Authority. Today we received a call from the company to clean and inspect the roof. Why would we call a company that will not honor their warranty.

Recently I required warranty work on my 7 year old roof from Roof Authority. They were extremely professional and honored the warranty to my roof. The repairs were done as promised and we were very pleased. It is good to do business with a company who keeps their word. Katie was a great help.

Edgar was amazing. Great inspection. Amazing professionalism. Quality!

Had a great experience with The Roof Authority. Interviewed four roofers before selecting TRA to replace the roof on our home. Everyone I dealt with in the organization was extremely professional. The owner, Christopher is hands on and explained in detail options for materials, colors, along with wood repairs and gutters, if necessary. Pricing was very competitive. In some instances the specifications I selected exceeded some of specs on other quotes for approximately the same cost. The installation was very smooth. The crew worked every day until the project was completed. (there was no "We'll be back in a couple days. Have to finish another job first") The crew cleaned up the job site daily prior to leaving, which was a nice touch. The craftsmanship, fit and finish of the new metal roof is excellent. There were no surprises in the entire process. All went according to plan. I highly recommend The Roof Authority.

Roof Authority came out immediately when I called them with my problem of a leak. They repaired the leak and were paid promptly. With the recent heavy rains, the leak is still in the same place though not as bad. When I first contacted them, I spoke with a very nice lady who told me no problem they would take care of it. I asked to be called 10 minuted before they came out ( as no specific time was given). They came out and didn't call me and left their card in the door. I called back and was told that leak repair have no guarantee and that there would probably be a charge although they had not looked at it. I said if I had known that from the start I never would have hired them. They still have not looked at their work nor gotten back to me. Thus I would never recommend this company...it appears once they get your money you're on your own and they don't stand up for their work. I'm grateful that someone else will read this and not get swindled!! By the way my bill was over $1600.00!!!!!