Stanislaus Enterprise

I am so happy to leave a review because I’m very appreciative of how the two individuals who helped me on June 13 and June 15. I hate that I forgot the first young lady’s name but she was a great help. I arrived eight minutes after closing. I did not realize that they closed at 4 PM because I booked my car pick up for 4 PM. When I got to the door right as she was trying to lock it, she took a look at me and I saw her decide to help me and I’m so grateful. Because my pick up was for the last part of the day I was left with whatever was left. I learned my lesson and will never schedule a car rental for end of day. That’s my fault but then a gentleman by the name of Michael decided to not just brush me off and tell me sorry I can’t help you. Instead, he walked me around to the back and showed me a few extra cars they had and gave me a larger vehicle at no extra charge. and it turned out to be such a great experience. My kids and I loved riding from Florida to Georgia in that fire red Silverado. It was so cool for us. I’m actually heavily considering purchasing one. thank you to those two. It’s so hard to find good customer service, but I was blessed to be able to find it this past weekend.

Why have make a reservation, if you are not going to have the vehicle. Now I have to scramble to find another place. Shame on you. The agent could have cared less too. Thanks for nothing Enterprise Bayshore! 😡

Hello,sorry!!! I had to edit my old post,cause I don't know how to do a new review. The experience was way better this time than ever. Thanks Haley,I hope that was the young woman name. Return vehicle with Haley was awesome an made a bad review, go to perfect. Appreciate enterprise family

I was not happy about the rental office. It was extremely poorly run. The line was almost out the door. The staff was kind and nice. The car itself was nice and ran well. I had an appointment to get my car on April 8th at 10am. I don’t know why they bother with appointments as it is first come first serve. There were people sitting there before me that had been there for 4 hours!!!. Anyway I was given a rental and out the door at 1230 in the afternoon. Did not make me very happy. The story of my life. They did go over the car with me.

Quick service, even though there were over a handful of people in the lobby. I was able to easily extend my rental agreement twice. I made my reservation online and had a coupon code which allowed me to spring for a Premium Rental Vehicle. BMW was one of the cars listed with the premium rental. When I arrived I was asked if I wanted a Dodge Durango. I told him that I do not want an SUV I want a car. A hound lady came to walk me to my rental which was parked on the north side of the building. Together we walked in the pouring rain to a Nissan Altima (not a premium rental). She told me to wait a moment while she checked the vehicle. She sat in the drivers seat and recorded all the gauges while I stood outside the car in the pouring rain waiting for her to finish.